Stanford Health Care takes pioneering step on patient surveys to improve care | News Center


We’ll ask every affected person fewer questions however nonetheless get the identical quantity of knowledge. For instance, if we now have 20 questions we need to ask, we will ask half of the sufferers 10 of these questions and the opposite half the remainder of the questions. With extra surveys, and higher response charges — which we anticipate with shorter surveys — we will get the identical variety of solutions to every query.

Additionally, we’ll ask questions tailor-made to the affected person’s most up-to-date encounter with Stanford Well being Care. If that they had a go to with their main care doctor, that’s the place we’ll focus our questions; we gained’t ask if their hospital discharge directions had been straightforward to comply with.

Lastly, a sooner turnaround time will permit us to handle issues instantly.  

4. How do you guarantee you might have well-designed surveys?

Smith-Bentley: We’re working with a survey-design skilled on the Stanford College College of Humanities and Sciences to develop personalized questionnaires. We’re conducting interviews with sufferers to seek out out what’s most significant for them and taking a look at how sufferers interpret the questions. We need to ensure that the affected person understands the questions the best way we intend for them to be understood.

For instance, in surveys, once we requested emergency division sufferers, “Did employees care about you as an individual?” we thought we had been asking whether or not employees members had been being caring and sort. However after speaking with sufferers, we realized that’s not how they noticed the query. Sufferers had been fascinated by how lengthy they needed to wait and whether or not they obtained take a look at outcomes rapidly.

5. How will these adjustments enhance affected person care?

Smith-Bentley: There might be a a lot sooner response time: The brand new system will put insights into the arms of our care leaders on their telephones and tablets to allow them to make enhancements instantly.

The brand new survey will ask sufferers what actually issues to them. Throughout our analysis, once we spoke with chemotherapy sufferers, we realized that meals was actually necessary. A few of them have to take a seat by eight hours of therapy, and having vitamin helps them get by it. We may have meals delivered to sufferers whereas they’re present process the therapy.

Ko: Everybody who works at Stanford Well being Care is right here as a result of they need to present the very best care doable to our sufferers, and this transfer is a crucial step towards that. It’s not a few rating or a rating; it’s about understanding what issues to our sufferers and offering our groups with the information, instruments and insights to enhance care. It’s about offering a greater expertise by your complete care journey. 

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