Getting the health care you need — without a hassle


For a lot of People, seeing the physician goes one thing like this: You get up with a headache or a ache that received’t go away. You search for your signs on-line — and resolve it’s time to seek the advice of a physician.

Subsequent you search once more, this time for a well being care supplier. You need to e-book an appointment, however you need to name to schedule. You navigate by way of a protracted cellphone tree to speak to an actual particular person. When you attain them, you possibly can’t see the schedule and you need to decide from the restricted appointment occasions they give you. Then, upon getting your appointment, it is advisable to contact your insurance coverage firm to verify the go to you suppose you want is roofed.

After rearranging your schedule to trek to the go to itself (15, perhaps 20 minutes with a supplier who could not know an entire lot about you), you would possibly go away with a prescription, which requires extra legwork. The place will it’s crammed? Are you actually getting the perfect worth? And on it goes — a course of so complicated that for those who didn’t have a headache earlier than, you definitely do now.

“The patron expertise in well being care as we speak is extremely disjointed,” mentioned John Lock, Chief Digital Transformation Officer with MedStar Well being, the main health-care supplier in Maryland and the Washington, D.C., area. MedStar Well being has greater than 300 areas, together with doctor places of work, pressing care facilities, bodily remedy clinics, and 10 hospitals.

“You’re unsure the place to show,” Lock says.

Nevertheless it doesn’t need to be that means. Newly rising digital well being care platforms, like MedStar Well being’s digital well being administration answer, are empowering sufferers to proactively handle their very own well-being. These net or app-based applied sciences take away hassles to present customers an expertise that’s not solely extra handy, however far more private.

“It’s about: How can we use the perfect of non-public care and expertise to duplicate and even make higher the expertise that folks used to have of the neighborhood physician who lives down the road who would enable you to handle every little thing from sore throats to extra severe circumstances?” Lock mentioned.

A transformational second arrives throughout COVID-19 with telehealth

Few tendencies have promised to rework trendy well being care like telehealth, which truly sprang up lengthy earlier than the rise of computer systems and digital medical information. However for all the pleasure across the potential of e-health initially of the twenty first century, tens of millions of American sufferers remained connected to the concept of 100% in-office visits. Likewise, there have been many boundaries for suppliers in absolutely embracing the potential of telehealth.

Then got here COVID-19 and, instantly, it remodeled how and the place care was delivered. In March 2020, the month the World Well being Group first acknowledged COVID-19 as a pandemic, america noticed a 154% soar in telehealth visits in comparison with the identical interval a yr earlier than. Telehealth visits elevated greater than 50-fold through the first section of the pandemic.

In March 2020 the US noticed a 154% soar in Telehealth visits in comparison with the identical interval a yr earlier than.

“It modified like a lightweight change one yr in the past,” mentioned Dr. Joe Kvedar, a professor of Dermatology at Harvard Medical Faculty and chair of the American Telemedicine Affiliation, a non-profit that champions the adoption of telehealth. “All of us pivoted in a single day to this system.”

That pivot was definitely a giant adjustment for a lot of — however within the months since, tens of millions of sufferers and suppliers have each had their eyes opened to how expertise—on this case telehealth—can alleviate a number of the most cussed ache factors in client well being care, like how a lot of a problem it may be to easily have a well timed appointment.

So now, consultants like Kvedar imagine we’re in one other transformational second: many extra sufferers and suppliers now “have their sea legs” in the case of telehealth, and so they’re primed to embrace a extra technology-centric strategy to well being care total.

Reworking care to maintain sufferers first

For telehealth leaders like MedStar Well being, COVID-19 definitely provided a large check of its skill to supply digital care at scale. The well being system delivered greater than 772,000 telehealth video periods through the first 12 months of the pandemic.

However MedStar Well being had its sights set on reworking care pre-pandemic and can stay dedicated to that pursuit lengthy after our present world well being disaster is within the rearview mirror.

MedStar Well being’s new digital well being administration answer will equally profit sufferers in serving to them to be more and more linked and proactive with their care. The answer is creating one place to e-book your appointments, entry your medical information, and evaluate prescription costs. The platform additionally helps enrich the patient-clinician relationship. The aim is that when sufferers present as much as an appointment — whether or not a video go to, or within the workplace — the supplier may have their customized info, together with earlier questions or signs they could have requested about, proper there at their fingertips.

“Lots of people had the expertise the place you go to at least one supplier, and so they let you know that it is advisable to go to 5 different locations to get varied assessments, X-rays and CAT scans. Then it is advisable to make an appointment with a specialist, then that specialist refers you to any person else. By the point you’re completed with that, you’re six months into one thing you’re actually fearful about,” Lock mentioned. “That’s not what we’re after right here. We need to work collectively to get you to the best care, on the proper time, for the best value and in the best modality!”

MedStar Well being is working to create a platform that frees information from complicated techniques (medical information, billing departments, scheduling platforms, and so forth) and makes it accessible to customers.

“My MedStar Well being expertise had easy-to-follow steps and no extra info,” mentioned Pat El-Hinnawy, a resident of Rockaway, Maryland, who found MedStar Well being’s digital platform when trying to find COVID-19 vaccine appointments in late January. “As an added bonus, MedStar Well being despatched quick, direct, bi-weekly emails checking on my vaccination standing with easy buttons for responding.”

My MedStar Well being expertise had easy-to-follow steps and no extra info.

Pat El-Hinnawy, Rockaway, MD resident

Against this, the 2 different on-line registration websites she discovered had been complicated, El Hinnawy mentioned. “In a single case, the phrases used didn’t match the meanings I used to be accustomed to. On the different, I inadvertently made incorrect selections (once more, complicated choices, to me) and ended up in a irritating loop.”

El Hinnawy’s expertise captures the problem — in addition to the promise — of technology-enabled trendy medication. When completed nicely, it really places customers within the driver’s seat in the case of their well being care, so that they don’t need to spend hours trying to find solutions, trying to find appointments, and making an attempt to piece collectively a posh system of care.

“It’s the magic triad of entry, high quality, and comfort and everybody, each the physician and the affected person, really feel actually good about it,” mentioned Kvedar, describing the facility of efficient digital care. “It’s one thing that occurs the place the sufferers go, ‘Wow, that is wonderful!’ And also you be ok with it, since you’re delivering high quality care on phrases which are good for them.”


Study extra about how MedStar Well being bridges compassion and comfort to satisfy sufferers the place they’re.

Credit: By WP Artistic Group.


Please enter your comment!
Please enter your name here